Blog
Terms and Conditions
Welcome to the SHOP Knoydart website.
Please read these terms and conditions carefully as they cover your relationship with Knoydart Trading Ltd and all orders you place with us. By using this website or placing an order, you are agreeing with these terms and conditions in full. If you do not accept these terms and conditions you will not be able to order with us and should leave this website.
We may update or revise these terms and conditions from time to time. You should periodically check this page for changes.
- Understanding these terms & conditions
1.1. When we refer to “the SHOP Knoydart”, “Knoydart Wild Venison”, “we”, “us”, or “our”, we mean Knoydart Trading Ltd.
1.2. When we refer to “you” or “your” we mean you, the individual accessing our website or placing an order with us.
1.3. “Website” means this website.
1.4. “Products” means the goods available to purchase on our website.
1.5. “Order” means the products you have purchased on our website and scheduled for either a recurring or one-off delivery.
1.6. “Subscription order” means a recurring order you have scheduled for delivery on a specified frequency.
1.7. “Delivery” means the physical delivery of the order you have placed on our website.
1.8. “Order deadline” means the point in time after which your order is processed and cannot be modified or cancelled. - About us
2.1. the SHOP Knoydart and Knoydart Wild Venison are Trading names of Knoydart Trading Ltd a company registered in Scotland. We operate this website.
2.2. You can get in touch with us by using the details on the Contact Us page on our website. - Products
3.1. We regularly review the prices of our products and may change them without notice.
3.2. We take care to ensure product descriptions, pictures, prices and information are accurate. However, we do not accept liability for any inaccuracies, errors or omissions.
3.3. All products are subject to availability.
3.4. Our products are priced by unit. Due to the nature of our products the minimum weight cannot always be guaranteed. As such, products may not always meet the exact criteria stated on our website. We will not accept liability for underweight or overweight products. The published price is the unit price. We will, however, always endeavour to meet weight expectations and the minimum weight.
3.5. All product prices are inclusive of any applicable VAT.
3.6. Allergens: Whilst every precaution is taken to minimise cross contamination in the production of our food we cannot guarantee that trace elements of allergens don’t exist. Our food production areas also handle products that may contain ANY of the 14 allergens: MILK, TREE NUTS, EGGS, PEANUTS, FISH, CRUSTACEANS, MOLLUSCS, CEREALS CONTAINING GLUTEN, SOYA, SULPHUR DIOXIDE & SULPHITES, CELERY, LUPIN, MUSTARD, SESAME,
Any allergens that make up part of the ingredients of our products are stated on the product label. If you have specific dietary requirements and/or are unsure about the suitability of any of our products then please contact a member of our team for further information.
4. Account
4.1. To place an order with us, you must be 18 years of age.
4.2. You will be asked to use an email address and create a unique password to set up an account.
4.3. You must ensure the details you provide us with are complete and accurate, including your delivery address and instructions as explained in section 8.6
4.4. You must inform us of any changes to your details, either by updating your details via your account on our website or by contacting our customer service team. You must notify us of these changes before your order deadline if they relate to a specific order or delivery, as explained in section 7.3.
4.5. You are responsible for all activity on your account and any orders that are placed, modified, or cancelled under your password. You must ensure the email address and password you use to log into your the SHOP Knoydart account are known only to you, and that access to your computer is restricted to prevent any unauthorised use to your account. If you suspect that someone else knows your password, you should contact us immediately and change the password via your account on our website.
4.6. We reserve the right to suspend or close your account with us at our discretion.
4.7. The personal details you give us when setting up an account are governed by our separate Privacy Policy. Please make sure you read the Privacy Policy.
Purchasing products
5.1. You may purchase products from us by using the ordering facility on our website any time after you have created an account.
5.2. To purchase products from us you must add each product to your shopping cart, referred to as “Shopping Cart” on the website.
5.3. You may add, change, or remove any product from your shopping cart before confirming your order. You may also change product quantities before confirming your order.
5.4. Orders placed with the SHOP Knoydart are subject to acceptance. We reserve the right to alter the existing, or introduce new conditions.
5.5. Venison products are despatched on Mondays only (excluding bank holidays) and you will receive your venison box by 1pm on Tuesday (or by 1pm the day after dispatch if that date is changed due to ferry cancellation).
5.6. No order is accepted until our website displays an order confirmation message. You will receive an order confirmation email from us upon acceptance, which will list all the products you have ordered and prices. A contract for our sale of products to you arises on our acceptance of your order. If there are any errors in the order confirmation, please contact us as soon as possible. Delivery/tracking details will be emailed on the Monday of despatch (or the day of despatch if that date is changed due to ferry cancellation).
Payment
6.1. You must ensure you provide the SHOP Knoydart with details of a valid credit or debit card. You may make changes to your payment details by updating them via your account on this website or by emailing venison@knoydart.org. Do not send payment card details via email.
6.2. We will take payment for one-off orders once the order has been placed.
6.3. We do not store credit card information.
6.4. We reserve the right to suspend or cancel your order, or deliveries to you, if we are refused authority from your card issuer for payment or if a payment has been rejected by your bank. You must contact us to arrange payment and wait for that payment to go through before you can place another order.
Orders
7.1. When products are temporarily out of stock and unavailable we will either substitute the item and tell you on your order note, or contact you to arrange one of the following: a refund, a suitable replacement, or to have the goods delivered to you at a later date.
7.2. We accept orders at our discretion and we have the right to refuse orders without explanation.
7.3. After your order has been placed and processed, it is scheduled for delivery in our systems.
Deliveries
8.1. Delivery charges are free for venison orders and not for others.
8.2. For venison orders we use Royal Mail to deliver our parcels and your order will be despatched to you on the Monday following your order (cut off time for Monday despatch is Saturday midnight). Sometimes severe weather will disrupt our plans and the ferry is cancelled, if that is the case you will be notified as soon as we know and an alternative day of despatch will be confirmed. If we are unable to meet the delivery date or estimated time because of an event outside of our control we will contact you as soon as we know with a revised estimated delivery date or time, if revised delivery is unsuitable then we will issue a refund if appropriate. Events outside our control include, but are not limited to, adverse weather conditions, strike actions, vehicle breakdown, traffic congestion, supplier failure, postal overcapacity, etc.
8.3. In most cases your delivery will arrive from our butchery to the delivery address you have given us, by 1pm on Tuesday following your order (or by 1pm the day after dispatch if that date is changed).
8.4. You are responsible for making suitable arrangements to receive your delivery, someone must be in at the delivery address to sign for the parcel as it will not be left in safe place or with a neighbour. We cannot take responsibility if there is no one present to take delivery and cannot offer a refund or a replacement. Our product is frozen and needs to get to you the day after despatch in order to arrive with you still perfectly frozen. Therefore, although Royal Mail can offer redelivery the following day, we ask you not to take that up. If your order is automatically redelivered because no one was present to take delivery – we cannot take responsibility for the condition in which your venison arrives and cannot offer a refund.
8.5. Once someone has received the delivery, we do not accept liability for loss or further delay of the delivery. If for whatever reason you don’t receive your delivery, please tell us as soon as possible and within 24 hours so we can track it and, if necessary and appropriate, arrange to send replacement goods to you instead.
8.6. You are responsible for the delivery details given to us when you place your order. Should you give us an incorrect address, postcode, you should notify us immediately. We will endeavour to deliver your order to the revised address or postcode. If it’s not possible to make the delivery to the revised address or postcode, we cannot be held responsible for this loss.
8.7. If your delivery is refused or not accepted at the delivery address, we cannot take responsibility for this and cannot offer redelivery or a replacement.
8.8. All venison products are despatched frozen and are securely packaged in fully recyclable cardboard boxes, Wool Cool insulation and Hydropac freezer blocks for being delivered in optimum condition within the delivery period stated.
8.9. Unfortunately, we are unable to deliver outside of England, Scotland and Wales, and to some addresses in England Scotland and Wales, details of which can be found in the delivery information.
Complaints, returns & refunds
9.1. We want you to be completely satisfied with the products you order from us. If you have any problems, or if for any reason you are not happy with your goods, please contact us and we will do our best to resolve the situation.
9.2. Refunds or product replacements are made entirely at our discretion.
9.3. If you wish to make a complaint, please email venison@knoydart.org. We will do our very best to respond to your complaint as quickly as possible.
Website usage
10.1. As all information provided on our website is free of charge, you acknowledge that it would be unreasonable to hold us liable for the website and the information contained on it.
10.2. The content of the pages on this website is for your general information and use only. It is subject to change without notice.
10.3. We make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
10.4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure any content or information available on this website meets your specific requirements.
10.5. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
10.6. This website contains links to other third-party websites, which are not under the control of the SHOP Knoydart. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
10.7. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
10.8. This website contains material with is owned or licensed by us. This material includes, but is not limited to, the design, look, appearance and graphics. Reproduction is prohibited.
10.9. Using, printing or copying material from this website, other than if you are browsing, choosing products or placing an order with us, is prohibited unless for use as outlined in section 12.3.
10.10. Framing this website is prohibited.
Privacy policy & cookie policy
11.1. You may provide us with personal information when using our website, the protection and usage of this information is outlined in our separate Privacy Policy.
11.2. We may use cookies on our website from time to time. We use them to store information relevant to your profile and orders.
Copyright & trademarks
12.1. This website and its content is copyright of the SHOP Knoydart. All rights reserved.
12.2. Third party copyright, trademarks, brand and product names and titles on our website are recognised.
12.3. Any redistribution or reproduction of part or all of the contents on this website in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only; You may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material; You may share a direct link to this website, or content on this website, on social media platforms.
12.4. You may not, except with our express written permission, distribute or commercially exploit the content on our website. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Liability, warranties & applicable law
13.1. We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities).
13.2. Our entire liability under these terms and conditions will not exceed the purchase price of the products in question.
13.3. We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control.
13.4. You are not entitled to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
13.5. These terms and conditions are governed by and construed in accordance with British law.
13.6. If any of the provisions in these terms and conditions are found to be invalid by a court having jurisdiction, then the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.
Offers & promo codes
14.1. We may offer certain promotions for eligible customers. If you have a promotional code, please ensure you enter it where prompted in the shopping cart before confirming your order. If your promotional code qualifies, your deduction and the promotional code will be displayed in the shopping cart.
14.2. You may only use one promotional code per order. Promotional codes cannot be applied retrospectively to orders that have already been placed or delivered to you.
14.3. Promotional codes and offers have no cash alternatives.
14.4. We reserve the right to cancel orders or accounts if an unauthorised promotional code is used.
14.5. We reserve the right to end offers or promotions at any time.
14.6. All our offers and promotions are subject to specific terms and conditions.
14.7. We may from time to time offer promotions and they will have their own specific terms and conditions.
- Competitions
15.1. Competitions are only open to residents of the United Kingdom aged over 18, excluding employees of the Promoter or the SHOP Knoydart, their families (defined as parents, children, siblings, spouse and life partners), or anyone professionally associated with this Promotion.
15.2. No purchase necessary.
15.3. First name, surname and a valid email address are the minimum requirements for competition entry.
15.4. Maximum of one (1) entry per person.
15.5. The Prizes are not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation. If for any reason a Prize is not available, the Promoter or the SHOP Knoydart reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.